One of the best-known pharmacy products in Australia, Glucojel, turns 75 this year. To mark the occasion a series of events involving consumers, pharmacies and pharmacy assistants were launched at APP2016. As a pharmacy assistant, you are an important part of the celebrations so Gold Cross invites you to be the first to join the … Read more
Retail Manager Leah Roth from Gayndah Guardian Pharmacy is the March 2016 Student of the month! Leah’s employers, Sam and Graham Rowles nominated Leah to Trainer and Assessor Sherree Walters because they love Leah’s dedication to their team, customers, local community and the industry. An inspiring mum of three, Leah has 16 years’ of pharmacy … Read more
Don Frost from Russell Island Pharmacy is the March 2016 Boss of the month! Don has been nominated by three of his staff members, all doing their Certificate III in Community Pharmacy (photo left to right: Ramoana, Sharrol and Natalie). Trainer and Assessor, Sharyn McErlean spoke with past student and 2015 Pharmacy Assistant of the … Read more
This month, we get to know Customer Experience Index Coordinator, Jill Power. With more than 25 years in retail (14 of those in pharmacy), Jill is passionate about making businesses successful. What is your background? Originally, I worked at Myer, where I trained in all aspects of retail management. I was also a buyer – … Read more
One of the most important things when being out and about is sun safety, especially in summer. Pharmacies are saturated with sunscreen options, which can be really overwhelming to the consumers and the staff recommending them. This article is going to break down the basics of sunscreen and how to explain these to your customers. … Read more
“One customer well taken care of could be more valuable than $10,000 worth of advertising.” – Jim Rohn I believe the above quote says it all! After working in pharmacy for an extended period of time I have been able to see the advances in advertising and witness which types work best for our local … Read more
The Customer Experience Index (CEI) is a business enhancement tool which helps you see your pharmacy through the eyes of your customers. We talk to your customers to gain an understanding of their experience in your pharmacy and provide you with practical advice on simple ways to improve their experience. As part of CEI, we … Read more
As APP2016 fast approaches, we’re getting excited here in the Queensland Branch! The new Retail Excellence Stream on Saturday 19 March has been designed with pharmacy assistants in mind. The APP team have put together a range of sessions to help you in the pharmacy every day. We spoke to the training team to see … Read more
The February 2016 Student of the month is Caitlin Smith from Hollard Park Pharmacist Advice. Caitlin has been nominated by her Trainer/Assessor, Sharyn McErlean, who has been impressed with Caitlin’s work over the last year. Specifically, Caitlin’s dedication as she finished her Certificate III in Community Pharmacy in April 2015 and moved straight on to … Read more
The February Boss of the month is Michelle Martin (on the left) from Terry White Chemists Bundaberg. Michelle was nominated by Trainer/Assessor Linden Pirrone. Linden had noticed that Michelle always takes the time to analyse her staff members’ training plans to ensure they reflect the needs of the pharmacy and the staff. During student Vikki … Read more