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Behind those eyes: When customer service turns into grief counselling

By Alice Vanderpol, 2018 Pharmacy Assistant of the Year The word ‘grief’ encompasses all feelings of sorrow, misery, sadness, anguish, pain, distress, suffering, heartbreak, despair and many more. It’s also a word that I am no stranger to. In 2004, I experienced the loss of my older brother. He was only 23 years old and … Read more

Upskilling and Studying – Increase your Appetite for Learning!

By Alice Vanderpol, 2018 Pharmacy Assistant of the Year The S word… Some people (like me) have an appetite for study; the more knowledge and information we absorb, the happier we are. On the other hand, some people quiver at their knees when they hear that dreaded word… ‘study’. Because ‘study’ means hard work, long … Read more

Pharmacy Assistants on the Frontline – Know Your Worth!

By Alice Vanderpol, 2018 Pharmacy Assistant of the Year The Frontline  Pharmacy assistants are often on the frontline; we maintain and protect the day-to-day relationship with our customers, remember their stories, their name and encourage them to come again. In this changing industry where customers want more from us than ever before, we have the … Read more

WELCOME TO MY HOUSE: Up close and personal with PATY Award winner Alice Vanderpol

THE DREAM All I ever wanted to do was be a Veterinary Nurse! Well… let’s be honest, my dream job was actually a Tiger Trainer at Dream World! So I pursued the next best thing…working with cats on a smaller scale…Veterinary Nursing! I was born on a dairy farm in Gippsland.  After a sea change … Read more