Sun protection 101

One of the most important things when being out and about is sun safety, especially in summer. Pharmacies are saturated with sunscreen options, which can be really overwhelming to the consumers and the staff recommending them. This article is going to break down the basics of sunscreen and how to explain these to your customers. … Read more

Customer Experience Index – Meet the team!

The Customer Experience Index (CEI) is a business enhancement tool which helps you see your pharmacy through the eyes of your customers. We talk to your customers to gain an understanding of their experience in your pharmacy and provide you with practical advice on simple ways to improve their experience. As part of CEI, we … Read more

APP Retail Excellence Stream

As APP2016 fast approaches, we’re getting excited here in the Queensland Branch! The new Retail Excellence Stream on Saturday 19 March has been designed with pharmacy assistants in mind. The APP team have put together a range of sessions to help you in the pharmacy every day. We spoke to the training team to see … Read more

Student of the month – February 2016

The February 2016 Student of the month is Caitlin Smith from Hollard Park Pharmacist Advice. Caitlin has been nominated by her Trainer/Assessor, Sharyn McErlean, who has been impressed with Caitlin’s work over the last year. Specifically, Caitlin’s dedication as she finished her Certificate III in Community Pharmacy in April 2015 and moved straight on to … Read more

Boss of the month – February 2016

The February Boss of the month is Michelle Martin (on the left) from Terry White Chemists Bundaberg. Michelle was nominated by Trainer/Assessor Linden Pirrone. Linden had noticed that Michelle always takes the time to analyse her staff members’ training plans to ensure they reflect the needs of the pharmacy and the staff. During student Vikki … Read more