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Boss of the month

Gemma Will from Calanna Pharmacy North Cairns is the May Boss of the Month. Gemma has been nominated by her staff Gail Thomas and Victoria Schlothauer.  Victoria said: “I think Gemma is a fantastic manager for many reasons. She helps me greatly and she is a very patient teacher. Gemma is also fair and has … Read more

Photos from the Road – Customer Experience Index

This month Jill Power visited pharmacies in the Mackay region to undertake the Customer Experience Index survey. The Customer Experience Index is a no-cost, member only service that highlights opportunities to improve your customer’s experience in the pharmacy – and ultimately the bottom line. The service is conducted by an experienced Guild visitor (like Jill!) … Read more