By The Pharmacy Guild of Australia, National Secretariat Being the victim of facing a disruptive or angry customer can be traumatic and have long-lasting effects on pharmacy staff and other customers in the pharmacy when such an event occurs. Reducing the risk in the pharmacy and knowing how to deal with potentially traumatic incidents is … Read more
By Kelly Danvers, Business Support Officer Our retail offer is often the largest part of our pharmacy space. Most of us give more floor space to our Front of Shop than our Dispensary but we often don’t give enough time or thought to how our customers see our store, and whether we invite them to … Read more
Purple Day is a worldwide campaign dedicated to increasing awareness and understanding of epilepsy. On 26 March each year, people are encouraged to wear purple to show their support of those living with epilepsy. Purple Day was founded in 2008 by 9-year-old Cassidy Megan of Canada. Motivated by her own struggles with epilepsy, Cassidy started Purple Day in … Read more
Jodi-Ellen Anderson recently moved from Brisbane to Middlemount to start fresh after going through a challenging time in her life. She applied for a part time position at Middlemount Pharmacy where Alex Korol, pharmacy owner, encouraged her to complete the Community Work Skills – Certificate II in Community Pharmacy course. Jodi-Ellen completed her training in … Read more
Jessica Luhrs, enrolled into the Community Work Skills program looking to find employment having not had any luck after graduating from University several years before. She had experience working in hospitality but wanted to work in a customer focus role. After completing the program in November 2016, Jessica was offered an opportunity to join the … Read more